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Track the right numbers to grow profit, scale your team, and run a data-driven brokerage. What to measure, why it matters, and how to use dashboards that actually help.
You can’t improve what you don’t measure. Brokerages that consistently track revenue, cost, and agent performance make better decisions about recruiting, technology, and growth. According to the National Association of REALTORS® (NAR) and industry research, top-performing firms use clear metrics to align the team and optimize operations. Whether you run a virtual brokerage or a traditional office, the right KPIs help you understand where you stand and where to invest next.
An operating system for real estate brokerages centralizes transactions, commissions, and CRM so you get one source of truth for GCI, pipeline, and agent productivity. That makes it easier to hit the benchmarks discussed in our brokerage profit margins guide and our operating cost strategies. See how Brokurz supports your metrics and growth.
Total commission revenue before splits and expenses. This is the top-line health of your brokerage and the basis for profit margin and per-agent productivity.
GCI divided by number of producing agents. Higher revenue per agent usually means better productivity and/or better splits; compare to industry benchmarks and your own history.
Net income as a percentage of revenue. Top brokerages often target 30–40%+ by controlling overhead—see our profit margins and cost elimination content for tactics.
Closed sides and pending pipeline indicate volume and future revenue. Track by agent and team to spot top performers and coaching opportunities. Your transaction management and CRM should feed these numbers.
Brokerage software that combines CRM, transactions, and commissions—like all-in-one brokerage management software—gives you a single dashboard for these KPIs instead of juggling spreadsheets and multiple tools. Learn more in our software comparison and on the Brokurz platform.
Benchmarks vary by market size, model (traditional vs. virtual), and fee structure. Use NAR and state association data where available, and compare your GCI per agent, margin, and retention to peers. A weekly or monthly dashboard that shows GCI, pipeline, sides, and key expenses keeps leadership aligned.
The best dashboards pull from one system: transactions, commissions, and agent activity in one place. That’s what an operating system for brokerages delivers—no more exporting from five tools to see the full picture. For more on scaling with data, read how to scale your brokerage and agent productivity strategies.
Ready to run a more data-driven brokerage? Contact Brokurz to see how a single platform can power your KPIs and growth.
Key brokerage KPIs include gross commission income (GCI), revenue per agent, profit margin, average transaction sides per agent, retention rate, and cost per acquisition. Dashboard metrics like pipeline value and conversion rates also matter for forecasting and growth.
Profitability is typically measured by net profit margin (net income / revenue), operating expense ratio, and profit per transaction or per agent. Top brokerages often aim for 30–40%+ margins by controlling overhead and scaling efficiently with technology.
Benchmarks vary by market and model. Industry sources often cite figures in the range of $50,000–$150,000+ in gross commission income per agent per year for healthy firms. Virtual and tech-enabled brokerages can achieve higher productivity per agent.
Brokerage software and operating systems like Brokurz provide dashboards for GCI, transaction counts, commission splits, and agent performance. Integrated CRM and transaction management make it easier to track pipeline, conversion, and compliance in one place.
Weekly reviews often include new listings and sales, pipeline value, pending transactions, agent activity (calls, showings, leads), and any compliance or commission issues. A single dashboard that pulls from your CRM and transaction system saves time and improves decisions.
Top firms combine strong GCI per agent with lower fixed costs: virtual or hybrid models, all-in-one technology (reducing multiple software fees), and efficient back-office operations. See our guides on reducing operating costs and choosing an operating system for brokerages.
One platform for transactions, commissions, and CRM—so you can track the KPIs that matter and scale with confidence.
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